About Us
Anyone can sell products, but creating memorable experiences and building lasting loyalty is exceptional.
Companies depend on employee and customer loyalty as crucial drivers of success and the achievement of organizational goals. To support this, we’ve developed an innovative and flexible suite of programs designed to enhance both employee and customer satisfaction, strengthening their loyalty to the company and its brand.
Why you need loyalty program?
An integrated system that delights and helps corporates and customers
A Personalized Experience
Craft tailored experiences based on your customers' behaviors and preferences.
Stronger Emotional Connection
Foster an ongoing emotional bond with customers, encouraging repeat purchases and lasting loyalty.
Analytics and Data-Driven Decisions
Leverage insights to make informed decisions, with our support every step of the way.
Better Return on Investment
Boost your ROI by offering a network of discounts and rewards to keep customers engaged.
Quick Implementation
Save time, effort, and costs with our ready-to-use loyalty and rewards program solutions.
Sharaftona Mobile App
All Your Points in One Place
Sharaftona is a digital wallet that consolidates your earned points from purchases, rewards, and gifts, allowing you to easily access a wide range of benefits and options.Easy to Use
Unlock a world of rewards in one simple step. Just enter your phone number and enjoy instant access to a variety of exclusive perks.Track Your Transactions
A dedicated page records all point transactions and usage details, providing you with a complete history of quantities and dates.Redeem Points for Discounts and Offers
Easily view your total points and convert them into valuable discounts, offers, and exclusive benefits.Frequently Asked Questions
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What happens to my rewards if I cancel my subscription or membership?
If you cancel your subscription or membership, any unused or unredeemed rewards will be subject to our program's terms and conditions. You may have a grace period to redeem rewards after cancellation, but once it expires, remaining rewards may no longer be available. Please review our program's terms or contact customer support for details on the cancellation process and rewards status.
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How can I check my rewards balance and redemption options?
You can check your rewards balance and explore redemption options through our mobile app. After logging in, you'll see your rewards balance and details about your subscriptions. You can view your visit history, track your progress, and redeem rewards for offers or discounts directly from the app. If you need assistance, our customer support team is available to help.
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What happens if I forget to scan or provide my rewards account during a transaction?
If you forget to scan or provide your rewards account, the points for that transaction may not be credited. To ensure proper tracking, use our mobile app or inform the store employee to manually record your visit. For any issues, contact our support team to resolve the matter and ensure you receive your rewards.
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How can I track my rewards and view my progress?
Track your rewards and progress through our mobile app. Once logged in, view a summary of your store subscriptions and rewards status. Detailed information is available for each subscription, including visit history and reward redemption options. For assistance, our support team is available to help you navigate the app and manage your rewards.
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What should I do if I encounter any issues or have questions regarding the rewards program?
If you have any issues or questions about the rewards program, contact our customer support team via phone or email. We are here to assist you and ensure a smooth experience with our program.
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How can I redeem my points?
Users of the Sharaftona app can easily redeem their earned points with a simple tap, depending on participating stores. The redemption request will be confirmed by the store employee.
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What is the validity of the points I have earned?
Points earned typically do not expire, but store owners may set expiry conditions. Please check the specific terms for each store.
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Do I always earn points for rewards, or are there other ways to get rewarded at stores?
Stores use various methods to reward customers, including:
- Completion-based rewards: Earn rewards after a certain number of visits or purchases.
- Points-based rewards: Accumulate points per transaction, redeemable as discounts.
- Point-based item rewards: Choose from items once a points threshold is reached.
Contact Us
Email:
support@sharaftona.com
Call / Whatsapp:
+971505501652